Return & Refund Policy

At thenayamat.com, we are dedicated to delivering high-quality products to our valued customers. If you are not completely satisfied with your purchase, we are here to assist you.

Returns

You have 30 calendar days from the date of receipt to return an item. To qualify for a return:

• The item must be unused and in its original condition.

• The item must be in its original packaging.

• You must provide proof of purchase (receipt or order number).

Non-Returnable Items

The following items cannot be returned:

• Gift cards

Refunds

Once we receive your returned item, we will inspect it and notify you of your refund status. If approved, the refund will be processed, and a credit will be issued to your original payment method within 2–3 business days.

Late or Missing Refunds

If you have not received your refund within the specified timeframe:

1. Check your bank or credit card account.

2. Contact your financial institution, as processing times may vary.

3. If the issue persists, email us at info@thenaymat.com for further assistance.

Exchanges

We only offer exchanges for items that are defective or damaged. To request an exchange, contact us at info@thenaymat.com with details and proof of the issue.