Shipping policy

hank you for choosing theomnihome.com. We strive to ensure a smooth and efficient shopping experience, including fast and reliable shipping. Below, you’ll find details on order processing, shipping methods, and delivery timelines.

Order Processing & Cutoff Time

• Orders placed before 5:00 PM (EST, GMT-05:00) on business days (Monday–Friday) will be processed the same day.

• Orders placed after 5:00 PM (EST), on weekends, or on public holidays will be processed the next business day.

Shipping Options & Rates

We offer the following shipping methods:

Free Standard Shipping

• Shipping Costs: Free shipping 

• Estimated delivery: 3–5 business days 

Order Processing Time

• Most orders are processed within 1–2 business days.

• During peak periods, processing may take slightly longer. If delays occur, we will notify you promptly.

Shipping Restrictions

• Currently, we only ship within KSA

• International shipping is not available at this time.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number, allowing you to monitor your package’s delivery status.

Lost or Delayed Packages

In the rare event that your package is lost or delayed:

1. Check your tracking information for updates.

2. If the issue persists, contact our customer support team for assistance.

Contact Us

For any questions regarding shipping, delivery, or order status, please reach out to our support team. We’re happy to help!

CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@thenaymat.com
Our contact information is posted below: 

Business Name: Thenaymat

Support Email: info@thenaymat.com

Business Days: Monday to Friday, 8:00 AM – 6:00 PM